Privacy Policy

1. Introduction

CognixAI Hub ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our platform or engage with our services.

2. Information We Collect

• Account information: Name, email address, company name, and contact details provided when you request a demo or sign up.
• Usage data: Interactions with the CognixAI Hub platform, workflow executions, agent activity logs, and feature usage patterns.
• Integration data: Credentials and configuration details for data sources you connect to the platform (stored encrypted at rest).
• Communications: Messages you send us via email or the contact form.

3. How We Use Your Information

• To provide, operate, and improve the CognixAI Hub platform and services.
• To build, deploy, and manage automation workflows on your behalf.
• To communicate with you about your account, service updates, and support requests.
• To monitor system performance and diagnose technical issues.
• To comply with legal obligations.

4. Data Security

We take data security seriously. All credentials and sensitive configuration data are encrypted at rest using industry-standard encryption. Access to customer data is restricted to authorised personnel only. We do not sell or share your data with third parties for marketing purposes.

5. Third-Party Integrations

When you connect third-party services (such as HubSpot, Gmail, Twilio, Slack, or databases) to CognixAI Hub, data flows between those services and our platform solely to execute your configured automations. We do not retain or process this data beyond what is required to run your workflows.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Workflow execution logs are retained for 90 days by default. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights or for any privacy-related enquiries, please contact us at privacy@cognixaihub.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.