Solutions for customer support
CognixAI Workflow handles the everyday questions across email and WhatsApp using your own documents and systems, and hands the rest to your team with the full story.
Sound familiar?
How it helps
Each message is read and labelled by topic, urgency and customer.
Replies come from your policies, FAQs and product information.
Order status, bookings and account details come straight from your systems.
When a person is needed, they get the full picture in one message.
See it in practice
A customer asks what their policy covers
The workflow finds their policy document
AI pulls out the cover, waiting periods and exclusions
A clear summary is sent back on WhatsApp
Anything unclear goes to an advisor with the details attached
It hands the conversation to a person with a summary, instead of guessing. You decide which topics it can answer on its own.
Email and WhatsApp are the most common. Messages can also come in through web forms, webhooks or your existing help desk.
Yes. Upload policies, manuals, price lists and FAQs to the knowledge base, and answers are based on them.
Send us the ten questions your team answers most. We'll show you how they'd be handled automatically.